Frequently Asked Questions

Refer-A-Friend Program viewed 4,224 times

As a Flow beekeeper you’ve probably harvested with friends and chances are, after experiencing the excitement of honey flowing from the hive straight into a jar, they fancied the idea of owning a Flow Hive themselves… so how can you help?

Our Refer-A-Friend program offers $50 off your friend's first purchase of a Flow Hive, Flow Super or Flow Frames and as a thank you for sharing the love, you’ll receive a sweet $50 reward!

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Why is my Flow Hive or Super being shipped separately / in two packages? viewed 10,664 times

The timber components and Flow Frames for our Flow Hives and Flow Supers are being manufactured in two different locations, and as a result are shipped in separate packages.

We know that many of our customers have been really excited to get started, so we decided to ship the wooden hive components first, with the Flow Frames for these orders to follow shortly after.

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Flow Hive & Frames weights and dimensions viewed 36,098 times

All dimensions & weights are in a box, flat-packed, for shipping. Frames are in a separate box from the Flow Hive / Supers. (L x W x H)

Flow Hive - Classic Cedar 6 Frame 
635mm x 535mm x 230mm / 25 inch x 21.1 inch x 9.1 inch
14.5kg / 32lbs

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Do you ship to my country? What are the shipping rates? viewed 24,864 times

Most likely!

We ship to everywhere that we legally can, please see our shipping page for which countries we ship to now, and the cost of our Flow products.
If you are in Europe, please click here to go to our European site and add products to cart for your shipping quote.
If you are in Australia, please click here to go to our Australian website and add products to cart for your shipping quote.

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How do I change / upgrade my order? viewed 7,541 times

Please contact the support team to change or upgrade your order.

The most common change is an upgrade to Flow Hive or the addition of a Flow Super.

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Can I pick-up locally or from Brisbane? viewed 14,873 times

We don't have any option for pick-up at the moment. We will look into this but can make no guarantees.
This is due to boxes and frames being produced at different locations.

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When is my Flow product going to be delivered? viewed 29,618 times

Please check the estimated delivery date on the confirmation email from our online shop.

You can also login to the My Account area to view all your orders and estimated shipping dates.

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